How to Obtain Your Telenor Tax Certificate in Pakistan (2025)

If you are a user of Telenor and Pakistani tax file, you need your Telenor tax certificate to claim withholding taxes on your yearly tax return. Below is a guide on how to get this certificate

4 Methods to Get a Telenor Tax Certificate in Pakistan

Let’s explore each one by one::

Method 1: My Telenor App (Recommended)

First, you must download the My Telenor app from the Play Store. Once you have the app, open it with your registered mobile number.

After you open it, scroll down a little, and find the “Tax Certificate” option. Click on “Tax Certificate” and input your CNIC (National ID) number.
If you need the certificate for the year 2023-24, provide your email address, and the certificate will be sent to your email.

Type your email address and click “Proceed.” After you proceed, your tax certificate will be generated. Then, a PIN will be sent to your phone. Use this PIN to download the certificate.
After it is downloaded, the certificate will also be sent to your email address.

Next, you can access your email account. Look for the email from No Reply and open it. You will find an attachment there. Download the attached PDF file.

This PDF contains a list of taxes you have paid. It includes a statement like Confirmed that, for example, Rs 614 was collected as income tax from (Your name, District, and City).
This shows that you charged around Rs 4710 on your SIM over the year, leading to a tax amount of Rs 614.

You can get help from Waystax if you have any tax confusion.

Method 2: Obtaining Telenor Tax Certificate from Customer Care:

Dial either 345 or 042111345100.
Go through the automated options to connect with a customer service agent.
Tell the agent that you need your Telenor tax certificate.
You will have to share your phone number, the tax year, and scanned images of your CNIC (both sides).
The agent will email the certificate to the address you provided shortly.

Method 3: Telenor Tax Certificate through Email Request

Send an Email: Write to telenor345@telenor.com.pk with your Telenor number, scanned CNIC copies, and desired tax year.
Wait for a Response: Expect the certificate to arrive in your email within one or two business days.

Method 4: Telenor Tax Certificate by Visiting Telenor Franchise Visit

Find Franchise: Look for the closest Telenor franchise to you.
Ask for a Certificate: Go to the franchise and ask the staff for your tax certificate.
Give Information: Be ready to give your phone number and CNIC.

What is the Best Method to get Telenor Tax Certificate

Method	Description
My Telenor App	Recommended; self-service option via app; certificate emailed after CNIC and email input.
Customer Care	Call customer service to request certificate; requires phone number, tax year, and CNIC images.
Email Request	Email request to Telenor; provide phone number, CNIC copies, and tax year; reply within 1-2 days.
Franchise Visit	Visit nearest Telenor franchise; request certificate in person with phone number and CNIC.

Frequently Asked Questions

The Telenor tax certificate shows the taxes deducted from your mobile use. By using these taxes as adjustments from your total tax amount, you can make sure your tax filings are correct and prevent overpayment.The Telenor tax certificate shows the taxes deducted from your mobile use. By using these taxes as adjustments from your total tax amount, you can make sure your tax filings are correct and prevent overpayment.

Wrapping Up

You can easily get a Telenor tax certificate through the My Telenor app, call customer service, send an email, or go to a Telenor shop. Pick the option that suits you best.

Be sure to obtain your certificate before you file taxes. This will help you claim correct deductions and prevent issues.